EveryCloud Technical Support Engineer Posted on 2/25/2017

Everycloud Technologies

Job Vacancy : EveryCloud Technical Support Engineer

EveryCloud is looking for full time Technical Support Engineers / Heroes, based wherever you want!
EveryCloud is the highest rated hosted Email Filtering vendor on Spiceworks.com, has been named one of CIO Reviews Most Promising Enterprise Security Companies 2016 and is used by more than 4,000 customers in 14 countries. The successful candidate for this support engineer role will join a fast growing company with a vibrant team. We have offices in London and San Jose, but this is a remote / home-based role giving the candidate great flexibility and lifestyle. 
 
The Role :

When our customers and partners have questions or need help, they email, call or chat with our support team. We help people as quickly and awesomely as possible. You'll need to take ownership of support cases from the outset through to resolution, but you'll have a great team around you to help and support you. The tickets can be really varied, anything from LDAP connection issues through to email flow trouble shooting. You will need to investigate each issue using lateral problem solving, concrete your conclusions and provide our customers with written solutions. 

We're looking for :
  • Great written and spoken English lanugage skills
  • At least 2+ years proven track record in a similar role
  • Mail server exposure and a clear understanding / experience of DNS
  • Have a good understanding of TCP/IP and protocols such as SMTP, DNS and HTTP
  • Ability to conduct in-depth research into detailed technical issues
  • Strong analytic and problem-solving abilities
  • Superb customer service skills

To apply, email us at jobs@everycloudtech.com


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Position: Fulltime
Salary: Negotiable