As a supervisor and leader you are often placed in the center of misunderstandings and conflict. Unproductive conflict has a high cost, so it is in everyone’s best interest to get relationships and the work effort back on track. Your role is to inspire and guide your team to work together to achieve a common goal. Learn to develop competency in methods for managing discord among staff in productive and proactive ways. You will acquire a new mindset and take away a broad range of techniques to guide your approach.
Presented by: Chris Sheesley
HRCI Credits: 2.75