Owner & President
Paula Zamarra Consulting
Austin, Texas - United StatesIndustry
As an Organization Development and Change Management leader, I'm committed to facilitating change to improve individual and organizational performance. Many years in the field have solidified my commitment to trustworthy and transparent ways of working and this commitment is woven throughout all of my Organization Development solutions. I'm a proponent of systems theory approaches and have demonstrated ability at building the organizational support and consistency needed for successful OD and Change initiatives. Areas of specialization include Change Management, Customer Experience Transformation, and Management Development. I'm a strong Change Management practitioner - skilled and experienced at facilitating change at both the organizational and individual level. I've managed OD and L&D staffs in R&D/Engineering, Professional Services and HR, and have over 20 years experience in the high technology, energy, healthcare, and education industries. Organizations I have worked with include 3M, Advanced Micro Devices, Schlumberger, Lower Colorado River Authority, Seton Healthcare Network, Houghton Mifflin Harcourt, Kaplan Virtual Education, and The City of Austin among others.
I am good at
I can help your employees learn from and your organization align around customer data to build customer satisfaction and loyalty.
Skills and Expertise
Customer Satisfaction and Loyalty Organizational Transformation and Employee Engagement